786 bd Privacy Policy

786 bd treats the privacy of its users as a top priority. This Privacy Policy ("Policy") sets out how your personal information is handled when you use 786 bd's services through its website, mobile app, or any other digital channel.

This policy applies to all services, products, and features on the 786 bd platform — including casino games, slots, live casino, cricket betting, payment transactions, and customer support. By continuing to use the platform, you are considered to have agreed to the terms of this policy.

Before opening an account or using services on 786 bd, it is helpful to read our Terms and Conditions, which contain detailed information on user responsibilities and rights.

This policy has been drafted in line with applicable data protection regulations in Bangladesh, and earning the trust of our users is our primary goal.

786 bd collects user information in several ways. A breakdown is provided below:

2.1 Information You Provide Directly

Information you provide when you register on 786 bd or complete the account verification process:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Bank account or mobile banking number (for bKash, Nagad, Rocket, or bank transfers)
• Password chosen by the user

2.2 Information Collected Automatically

The following information is recorded automatically while using the platform:

• Device type, operating system, and browser version
• IP address and approximate location data
• Browsing behaviour on the site — which pages you visited and for how long, which games you played
• Login and logout times
• Transaction history — deposits, withdrawals, and betting activity

2.3 Information Received from Third Parties

786 bd may receive limited information from payment service providers or identity verification agencies when required for identity verification or fraud prevention. This information is used solely for security and legal compliance purposes.

786 bd uses collected information only for specific and legitimate purposes, which are set out below:

3.1 Account Management and Service Delivery

• Completing registration, login, and account verification processes
• Processing deposit and withdrawal transactions
• Correctly allocating bonuses, cashback, and VIP benefits
• Storing game activity and assisting with dispute resolution

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Identifying multiple accounts or suspicious activity
• Verifying information to prevent financial crime

3.3 Communication and Customer Support

• Resolving your issues via 24/7 live chat and email support
• Informing you about important changes to the platform
• Responding to your requests and complaints

3.4 Service Improvement

User behaviour and preferences are analysed to improve the game selection, payment experience, and overall usability of the 786 bd platform. This analysis is carried out on the basis of fully anonymised data.

786 bd does not sell users' personal information or transfer it to third parties for commercial purposes. However, limited data may be shared in the circumstances described below:

4.1 Payment Service Providers

The necessary transaction data is shared with the relevant financial service providers to process bKash, Nagad, Rocket, and bank transfers. This information is used solely to complete transactions.

4.2 Technology and Game Providers

Game and technology providers such as Evolution, Pragmatic Play Live, PG Soft, or Spribe may access certain technical data (such as session data) as needed to operate games. These organisations follow their own privacy policies.

4.3 Legal Obligations

If disclosure of information is required under Bangladeshi law or by court order, 786 bd is obliged to provide the relevant authorities with the necessary information. No information beyond what is legally required will be provided in such cases.

4.4 Corporate Changes

In the event of a business merger or acquisition, user data may be transferred, but the same privacy protections will be maintained in such cases.

Cookies and similar technologies are used on the 786 bd website and app. These technologies store small data files in your browser and help improve your experience on return visits.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — such as maintaining login sessions, storing security tokens, and processing transactions securely. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember language preferences, theme settings, and game history. They can be disabled from your browser settings, though doing so will limit some features.

5.3 Analytics Cookies

Analytics data is collected to understand which sections of the platform are used most. This data is fully anonymised and is not used to identify individuals.

5.4 Cookie Controls

You can set your preferences for accepting or rejecting cookies in your browser settings. Please note that disabling essential cookies may prevent the platform from functioning correctly.

786 bd applies industry-standard technical and organisational measures to keep your information secure.

6.1 Encryption and Security Measures

• All communication between the platform and the user is secured via SSL encryption
• Passwords are stored using strong hashing algorithms — no staff member can view them directly
• Sensitive financial data is kept in encrypted databases
• Automated monitoring is in place to detect unauthorised access to accounts

6.2 Data Retention Period

Personal data is retained for as long as the account remains active. Financial transaction records are kept for a defined period after account closure for legal and audit purposes. Data that is no longer needed is securely deleted.

6.3 Staff Access

Only authorised staff can view user data, and only when necessary for service delivery. All staff are bound by confidentiality agreements.

6.4 Response to Data Breaches

In the event of a data breach, 786 bd will promptly notify affected users and take immediate steps to limit the damage.

As a user of the 786 bd platform, you may exercise the following rights:

7.1 Right to Access Your Data

You may ask 786 bd at any time what information they hold about you. A copy of that information will be provided upon a specific request.

7.2 Right to Correct Your Data

Contact the support team to correct any inaccurate or outdated information in your profile. Upon submission of the correct identification documents, the information will be updated as soon as possible.

7.3 Right to Close Your Account

You may request the closure of your 786 bd account at any time. However, certain financial records will be retained for a defined period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe via your account settings or through the support team. Transaction-related important notifications will continue to be sent.

7.5 Filing a Complaint

If you have any concerns about data protection, please contact the 786 bd support team first. You can find more information about safe gaming on our Responsible Gaming page.

786 bd strictly refrains from providing services to anyone under the age of 21 ("minors"). All services on this platform are exclusively for adult users aged 21 and above.

An age verification process is conducted at registration and identification documents are collected. If an account holder is found to be a minor, their account will be closed immediately and all transactions will be considered void.

Information about minors is not collected or stored under any circumstances. If such information is collected by mistake, it will be deleted promptly after verification.

786 bd reviews and updates this privacy policy as needed. Users will be notified of any significant changes in the following ways:

• Via a notice published on the platform
• By sending a notification to the registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after a revised policy is published will be considered as your agreement to the updated policy. It is therefore advisable to review this page regularly.

To learn more about all of 786 bd's policies and terms, read our About Us page, which contains information about the platform's operations and values.

If you have any questions, requests, or concerns about this privacy policy, please contact the 786 bd support team:

• Live Chat: Bengali and English support is available 24 hours a day, 7 days a week in the platform's live chat section.
• Email: [email protected] — emails are responded to as quickly as possible.

When sending a data-related request, please include your account's registered email or mobile number to make identity verification easier. For answers to common questions, visit our FAQ section — it contains answers to frequently asked questions.